Privacy Policy

Introduction

We recognise our responsibility to treat your personal information with care and to comply with all relevant legislation, in particular the Data Protection Act 2018 and the UK General Data Protection Regulation (GDPR), which we refer to as the “legislation” in this document.

This notice covers our requirement to provide you with information on how and why we use your personal data and of your rights under the legislation.

Data Controller

We have provided you with a quotation and/or administer your insurance policy and are classed as the “data controller”, which means we process your data. Our contact details are shown at the end of this privacy policy.

Your data may be passed to other parties, including Insurers, for the purposes of arranging your insurance. These parties could also be data controllers and, where necessary, will issue their own Data Protection Privacy Notices.

Personal Information

We will use personal information about you mainly to:

• Provide you with a quotation from Insurers;
• Arrange and administer your policy if you buy one through us;
• Arrange Premium Finance / Consumer Credit if required;
• Inform you about our products and services.

Some of the personal information we ask you to provide may be sensitive (special category) as defined in the legislation, e.g., you may have to give us information about your medical history, criminal convictions and driving offences. We are allowed under the legislation to collect such information for specified “insurance purposes” without your specific consent, but it will only be used for the purposes set out above.

If you give us information about another person, in doing so you confirm that they have given you permission to provide it to us and that we may use their personal data in the same way as your own as set out in this notice.

Legal Basis for Processing Your Personal Information

We are required to have a lawful basis (as defined in the legislation) in order to process your personal data, and the relevant bases which we use are shown in the table below.

Marketing

We may contact you by email, newsletter, telephone, mail or other agreed means to keep you up to date about our products and services. The legislation allows us to do this in our own commercial interests for certain communications with previous customers. In other circumstances we can only do so with your explicit consent. In all cases you can opt out from receiving such communications at any time.

Cookies and Website Tracking Technologies

When you visit our website, we and our approved third-party partners use cookies and similar tracking technologies to understand how visitors use our site, to measure the effectiveness of our marketing, and to improve our services. The tracking technologies currently used on this website include:

• Google Analytics – to measure website traffic and usage patterns;
• Meta/Facebook Pixel and Facebook Conversion Tracking – to measure and improve the effectiveness of our advertising on Facebook and Instagram;
• Hotjar – to understand how visitors interact with our website, for example through anonymised session recordings and heatmaps.

Full details of the individual cookies used, their purpose and how long they are stored are set out in our separate Cookie Policy. You can manage or withdraw your consent to non-essential cookies at any time using the cookie preference banner on our website.

Where your browser or device sends a Global Privacy Control (GPC) signal, we will treat this as a valid request to opt out of non-essential cookies and will not process your data for advertising or analytics purposes beyond what is strictly necessary to operate the site.

We do not sell your personal information to third parties. If you have any questions about how your data is used for marketing or advertising purposes, please contact us using the details at the end of this policy.

Children's Privacy

Our website and services are intended for use by adults and are not directed at children. We do not knowingly collect personal information from anyone under the age of 13. If you believe a child has provided us with personal information without appropriate parental or guardian consent, please contact us using the details below and we will take steps to remove that information.

Disclosure of Your Personal Information

As a necessary part of providing you with the services described above, we may need to disclose your personal data to other third parties. These include Premium Finance companies, Computer bureaux/Software Houses, Insurers, other Insurance Intermediaries, Insurance Industry databases, Government databases, Credit agencies, Regulatory authorities and the Police/other law enforcement bodies, and this will be to assist with fraud prevention and detection.

Retention Period

Your data will not be retained for longer than is necessary and will be managed in accordance with our data retention policy. In most cases the period will be for a maximum of 7 years following the expiry of an insurance contract, unless we are required to retain the data for a longer period due to business, legal or regulatory requirements.

International Transfers of Data

We may transfer your personal data to destinations outside the European Economic Area (EEA). Where we do, we will ensure that it is treated securely and in accordance with the legislation.